February 3, 2016 GO BACK

Interview with Jill Hunt

SVP & Director of ATM Channel

Can you tell me how the design of the Enclosure came to fruition?

The design was a collaborative effort between BBVA Compass and FITTS. Knowing we had limited space and budget but still wanted a best in class design we asked the FITTS team to pull together options that would lay out the best and most usable experience for our customers. Several rounds of designs that incorporated our brand were reviewed until we reached an agreement on what we jointly felt best represented our product and test plan.

What were some of the reasons that led to selecting The Fitts Company for this project?

The Fitts Company capabilities to consult, design, manufacture, implement and support the solution was very important in our decision process. Anytime you can work with a single company that takes end-to-end ownership, it reduces complexity for us and allows us to focus on our core business. Another big factor was the use of 3D modeling and build out validation. The laser scanning and 3D modeling capabilities allowed us to visualize the solution installed in the actual environment.

Can you expand on the 3D modeling? How was that helpful?

Typically we would receive shop drawings which are needed, but do not provide a great visual to see how something would be installed in the actual environment. The Fitts Company was able to scan the location and then create a 3D model of the solution installed in the new environment. They then organized a webinar with various stakeholders and showed us how the entire solution would look installed. It was a first for us to see this and it really helped realize how the design would function.

Were there any surprises during the project, and if so, how were they handled?

There seem to always be some type of surprise in these projects and it’s important to have a partner that can minimize the impact and offer solutions when they happen. One major surprise occurred during the install process when it was discovered the site build-out was not done to the specifications and the space was off by about an inch. We thought we would have to abort the installation for many weeks, and get the general contractor take the existing wall out and install a new one to the right specifications. However, FITTS quickly suggested that they could create a new panel with a smaller dimension, which would allow the enclosure to fit in the space as is. This saved us a lot of time and money and we avoided having to delay the grand opening to the next month.

As this was your first experience working with The Fitts Company, would you consider utilizing them in the future?

Absolutely. We’ve already been working on additional projects together. We had another highly visible location in Austin and FITTS created a custom solution for us and that experience was equally impressive. In our business, it’s important to have multiple partners you can trust and rely on and that will bring you new ideas.

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